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Free standard delivery on orders over £150
Delivered by stylist. Returns handled for you.
Our dedicated Global Customer Experience team are available to assist you 7 days a week.
Contact Methods
Live chat: Click the Launch Chat button below
Email: Click here to email us
Post: Customer Experience, Jigsaw, 3 Water Lane, Richmond, London, TW9 1TJ
Monday to Friday: 10:00 AM - 18:00 PM ( Closed 4pm on 27th December)
Saturdays and Sundays: 10:00 AM - 17:00 PM
Bank Holidays: 10:00AM to 16:00PM
Refunds
Refunds will be processed on the 14th business day, provided that you have not selected the Instant refund option. (excluding bank holidays and weekends) of the arrival of your parcel into our warehouse. For more information, please visit our Delivery & Returns page.
FAQs - Support Portal
See our FAQ support portal, where you can conveniently find answers to a wide range of queries 24/7.
In-Store Customer Service
Visit our Store Locator to find store contact information and locations
Bringing our store to your door.
Available in Greater London seven days per week.
How it works:
Place your order and book a delivery time that suits. You won't be charged in advance so order multiple sizes if you're unsure of the best fit.
Delivery will be made to your home at your specified time. Try on in comfort and mix and match with favourite pieces from your wardrobe. We can stay for styling advice, or return after 40 minutes.
Just pay for the pieces that you want to keep on our mobile card reader and we will take care of your returns for you.
Add the pieces you love to your bag. Select ‘Try at Home with Harper’ in your shopping bag.